General inquiries by email

Thank You for Contacting AquaBank

Please use this contact form for answers to your questions regarding KENCOS or anything else relating to other products or our business. Once the form has been submitted, we will do our best to respond as quickly as possible.

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PRIVACY POLICY

In order to recognize the importance of the protection of personal information handled within our business activities which include the following; manufacture and rental of mineral hydrogen water cooler, manufacture, sale and rental of portable hydrogen gas inhaler 'KENCOS', manufacture and sale of high performance low GI hydrogen chocolate 'SuicCho', manufacture and sale of hydrogen health goods 'PoiPoi', manufacture and sale of neutral hydrogen water stick 'SUISOL', manufacture and sale of customized cartridges, manufacture and sale of water purification and hydrogen generation systems for overseas markets, and to live up to the trust of our customers, AquaBank Co., Ltd. (hereinafter referred to as 'the Company') has established the following rules which all directors and employees will comply with, and will do their utmost to protect the personal information and the rights and interests of the individual.

1. The Company will comply with laws, national guidelines and other norms regarding the handling of personal data.

2. The Company acquires personal information in an appropriate manner. We will notify or publish the purpose of use of personal information and use it within the scope of that purpose. We will also take the necessary measures to ensure that personal information is not used beyond the scope of the purpose of use.

3. We educate all officers and employees to ensure that they understand the importance of protecting personal information and handle personal information appropriately.

4. The Company shall implement appropriate security control measures to prevent and rectify the leakage and loss or damage of personal information.

5. The Company will not disclose or provide personal information to third parties without the consent of the person concerned, except as when required by law.

6. When the handling of personal information is outsourced, the Company will properly supervise the outsourcing to ensure the security of the personal information.

7. The Company shall establish procedures for the disclosure and correction of personal information. The Company will also respond to comments and enquiries regarding the handling of personal information.

8. The Company will regularly review and continuously improve its management system and efforts to protect personal information.

Enacted: 7 June 2011
Last revised: 28 January 2022
AquaBank Co., Ltd.
Company Representative: Takashi Takehara
HANDLING OF PERSONAL INFORMATION

1. Name of the company:
AquaBank Co., Ltd.

2. Name, department and contact details of personal information protection manager:
IR and Public Relations Department Manager
1-8-15 Bakuromachi, Chuo-ku, Osaka 541-0059, Japan
TEL. +81-6-6265-1034 FAX. +81-6-6265-1035 E-mail: info@aqua-bank.co.jp

3. Purpose of use:
To process and respond to enquiries regarding the Company and/or products. (The information will not be used for any purpose other than those stated above).

4. Provision of personal information:
The Company will not provide personal information to third parties beyond the scope agreed upon in advance, except in cases where the information is provided to third parties in accordance with the provisions of the law.

5. Outsourcing the handling of personal information:
The Company may entrust the handling of personal information to contractors who have met the Company's personal information protection standards to the extent necessary to achieve the purposes of use described in 3 above.

6. Rights of the individual with regard to retained personal data (notification of purpose of use, disclosure, correction, addition, deletion, refusal of use or provision, etc.):
If the individual exercises his or her rights of disclosure, etc. as stipulated in the Act on the Protection of Personal Information and JIS Q 15001:2017, we will respond appropriately in accordance with the Act and the JIS standard. For information on the handling of disclosure, etc., please visit our website or contact us at the following address. (Contact for requests for disclosure, etc.) AquaBank Co., Ltd., Personal Information Protection Manager (please refer to the contact details outlined in section 2 above).

7. Voluntary nature of providing personal information and consequences of not providing such information:
The provision of personal information is voluntary. However, if you do not provide your contact details, we may not be able to respond to your enquiry. Please be aware of this in advance.

8. Handling of personal information provided:
The personal information provided by you will be handled appropriately by our personal information protection management system in accordance with JIS Q15001:2017, and safety control measures will be implemented to prevent leakage or loss.

9. Use of cookies:
Cookies are used on our website however we do not use cookies to obtain your personal information.

I confirm that the provided information is correct and accurate.